According to the Oxford Advanced Learner’s Dictionary the term decision making means – the process of deciding about something important, especially in a group of people or in an organization.
P.P. Drucker in his book “Practice of Management,” observes “Whatever a manager does, he does through making decision.” True, the job of management involves the making of innumerable decisions. That is why many persons think that management is decision-making.
“George R.Terry Trewatha & Newport “defines decision making process as follows: “Decision-making involves the selection of a course of action from among two or more possible alternatives in order to arrive at a solution for a given problem”.
Features or Characteristics of Decision-Making:
- Rational Thinking
- Process
- Selective
- Purposive
- Positive
- Commitment
It is helpful to think of management decisions as having two key components; content and process. ‘Content’ refers to the data information and knowledge on which a decision is based whereas decision-making ‘process’ refers to the steps you go through to make a decision.
